Frequently Asked Questions
Click an icon below to jump to that category
Joining Up
Should you feel you need further assistance either speak to a member of staff on reception or contact us before your visit
Book A Free Induction/ Show RoundHow can I join the gym?
Do you offer Blue Light Discount?
Do you offer family discount?
Do I have to sign a contract?
Is there a joining fee?
Do you offer Student Discount?
How old do I have to be to join?
Can I book an induction?
Can I pay for my membership by cash?
Is there disabled access?
How do I access the gym once I sign up?
What are the opening hours?
What are the manned hours?
Do you have a vending machine / serve food?
How do I book a PT and how much does this cost?
Membership Queries
Should you feel you need further assistance either speak to a member of staff on reception or contact us before your visit
Request To Freeze/Cancel MembershipHow much is a monthly / 6 monthly / annual membership?
Can I pay for a 1 Day Pass?
How can I change my member details?
How can I freeze my membership?
What do I do if I have an issue with my membership or payment?
How can I cancel my membership?
Can I restart my old membership?
How long can I freeze my membership?
Can my friend come and look around the gym with me?
Can I buy a membership gift voucher?
I’ve changed my bank – how do I update my Direct Debit Details?
Can I change my payment due date?
My Direct Debit has been rejected?
Are classes included in my membership?
What types of classes do you offer?
How do you book onto a class?
How many people can attend a class?
I am new to exercise / classes – will these be too much for me?
Do I need to bring anything?
Where are you located?
What facilities / equipment do you have?
Do you have a car park?
Do you have changing rooms?
Do you have a lift?
How do I book a sunshower?
What merchandise do you sell?
What are the gym rules?
Is there CCTV?
Do you have lockers?
Do you have hair dryers / straighteners?
Reporting concerns
For any immediate concerns please report these to the member of staff on duty.
Job enquires – working with or for EmpoweredFIT
All job vacancies will be posted and advertised on social media with links / advice on how to apply.