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EmpoweredFIT Gym – Privacy Policy

Last Updated: 06/03/2025

EmpoweredFIT Gym (“we,” “us,” “our”) is committed to protecting your personal data and ensuring your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our gym, website, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions, you can contact us at [email protected].



  1.  Who We Are

EmpoweredFIT Gym operates as a fitness facility providing memberships, training services, and related fitness activities. We are committed to maintaining the trust and confidence of our members and website visitors by handling your personal data securely and transparently.



  1.  Personal Data We Collect

We may collect and process the following types of personal data about you:

2.1 Information You Provide to Us:

  •   Name, email address, phone number, and date of birth
  •   Billing and payment details for membership and services
  •   Emergency contact details
  •   Health and medical information where necessary for safety and fitness assessments (with your explicit consent)
  •   Information you provide when signing up for classes, events, competitions, or promotions
  •   Communications with us, including emails, messages, or recorded calls for training and monitoring purposes

2.2 Information We Collect Automatically:

  •   Your gym check-in history (date, time, location of visits)
  •   CCTV footage for security purposes
  •   Website and app usage data, including IP address, device information, and browsing behaviour through cookies and similar tracking technologies

2.3 Information from Third Parties:

  •   Where applicable, data received from corporate partners for employee memberships
  •   Information from third-party service providers such as payment processors, booking systems, or marketing platforms


  1.  How We Use Your Data

We use your personal data for the following purposes:

  •   To process and manage your gym membership and provide you with access to our facilities
  •   To facilitate payments and transactions
  •   To provide customer service, handle queries, and manage complaints
  •   To improve our services and gym facilities
  •   To contact you regarding important updates, promotions, and offers (subject to your preferences)
  •   To comply with legal obligations, including health and safety regulations
  •   To ensure security and prevent fraud or unauthorised access to our gym facilities


  1.  Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  •   Contractual Necessity: To provide the services you have signed up for, including gym membership and personal training sessions
  •   Legitimate Interests: For security (CCTV), customer service, gym improvements, and marketing activities (unless you opt out)
  •   Consent: Where required, such as for processing health-related information or sending marketing communications
  •   Legal Obligation: To comply with legal, tax, and regulatory requirements


  1.  Who We Share Your Data With

We do not sell your personal data. However, we may share your information with:

  •   Service Providers: Payment processors, booking platforms, and IT service providers who help us operate our business
  •   Marketing and Advertising Partners: To provide targeted offers and promotions (if you have opted in)
  •   Debt Collection Agencies: In the case of unpaid fees
  •   Legal and Regulatory Authorities: Where required by law for fraud prevention, security, or compliance purposes
  •   Other Businesses in Case of Transfer: If we merge, sell, or restructure our business, we may transfer your data as part of that process

We ensure that any third parties we work with comply with data protection laws and use your data responsibly.



  1.  Marketing Communications

We may send you marketing emails, SMS, or postal mail about new classes, promotions, and gym updates.

  •   Existing Members: If you are an existing member and have not opted out, we will send marketing communications based on our legitimate business interests.
  •   New Customers: If you sign up for marketing updates, we will only send communications with your explicit consent.
  •   Opt-Out: You can update your marketing preferences or unsubscribe at any time by contacting us or using the opt-out link in our emails.


  1.  Data Retention

We keep your personal data only for as long as necessary:

  •   Membership Information: Retained for the duration of your membership plus a limited period thereafter for legal and business reasons (e.g., financial records, customer service, fraud prevention)
  •   CCTV Footage: Retained for security purposes, usually for 3 weeks unless needed for investigations
  •   Marketing Data: Retained until you opt out of communications

Once data is no longer needed, it will be securely deleted.



  1.  Security of Your Personal Data

We have implemented strong technical and organisational security measures to protect your data against unauthorised access, loss, or misuse. These measures include:

  •   Encrypted payment processing
  •   Secure access controls and authentication measures
  •   Regular security audits and staff training

Although we take precautions, no system is completely secure. If you suspect any unauthorised access to your data, please contact us immediately.



  1.  Your Rights

You have the following rights under data protection laws:

  •   Right of Access: Request a copy of the personal data we hold about you
  •   Right to Rectification: Request corrections to inaccurate or incomplete data
  •   Right to Erasure (“Right to be Forgotten”): Request deletion of your data in certain circumstances
  •   Right to Restriction: Request that we limit how we process your data
  •   Right to Object: Object to processing based on legitimate interests or direct marketing
  •   Right to Data Portability: Request transfer of your data to another provider
  •   Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact [email protected]. We will respond within one month.



  1.  Use of Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These cookies may:

  •   Remember your login details
  •   Track how you interact with our site for analytics and marketing
  •   Personalise your experience and promotions

You can control or disable cookies through your browser settings. See our [Cookie Policy] for more details.



  1.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or business changes. The latest version will always be available on our website. If there are significant changes, we will notify you.



  1.  Contact Us

For any questions, concerns, or data requests, contact us at:

📧 [email protected]

📍 EmpoweredFIT Gym, Arrowe Commercial Park, UNIT 1 & 2, Arrowe Brook Ln, Wirral CH49 1AB

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):

📞 0303 123 1113

🌍 https://ico.org.uk/make-a-complaint/